Privacy Policy
Fujian Zhihui Yunxue Technology Co., Ltd and its affiliates (“us”, “our” or “we”) are committed to protecting the privacy rights of our users (“users” or “you”). This Privacy Policy (“Policy”) describes how we collect, store, use, and manage information you provide (including personal information) or that we collect in connection with websites linked to this Policy (e.g., https://www.chapchat.ai/) or any Fujian Zhihui Yunxue Technology Co., Ltd mobile applications or games (e.g., available on iOS and Android) (collectively, the “Services”) and your privacy rights regarding such information.
Please note that this Policy applies only to information collected or received by Fujian Zhihui Yunxue Technology Co., Ltd through the use of the Services. It does not apply to actions of third-party individuals or companies, the content of their websites, their use of information you provide to them, or any products or services they may offer, and Fujian Zhihui Yunxue Technology Co., Ltd is not responsible for them. Any links to those websites do not constitute our sponsorship, endorsement, or affiliation with those individuals or companies.
By using the Services, you acknowledge that you have read and understand this Policy and agree to the processing of your personal information in the manner provided in this Policy.
If you have any questions about this Policy or concerns that are not addressed here, please contact us via email.
Information We Collect From You or About You
Fujian Zhihui Yunxue Technology Co., Ltd collects information about you as described below. As explained below, we use and in specific situations combine this information to operate, tailor content, personalize, adjust, and improve our Services, and to send you messages or personalized information about our games, your scores, new features, etc., including for marketing and promotional purposes according to your preferences.
Information You Provide Us:
When you register and/or use our Services (e.g., when you create an account to access our Services, fill in your in-app profile, communicate with other users of our Services (e.g., through in-game chat or forum posts), contact our customer service, or participate in any sweepstakes, contests, or promotions), we collect and store any information you provide us. This may also include information you provide through a single sign-on process (e.g., via Facebook), including account names or account identifiers (e.g., your user ID), email addresses, or other identifiers required to associate your online accounts with our Services.
Creating a Fujian Zhihui Yunxue Technology Co., Ltd account: We will collect certain information from you during the registration/sign-up process for the Services. This may include information such as your name, locale, phone number, or email address.
Your Content: Our Services may allow you to create, upload, or share content such as text, images, audio, your profile information (e.g., your avatar name and appearance), or other content you create while playing our games or using our Services otherwise.
Facebook Connect, Game Center, and Google+: You can log into our Services using login services (“Social Logins”) such as Facebook Connect, Apple’s Game Center, or Open ID providers. These third-party Social Login platforms will authenticate your identity and provide you with the option to share certain personal information with us, such as your name or email address, to pre-populate our registration form. Through Social Login platforms like Facebook Connect, you may have the option to post information about your activities on our Services to your profile page to share with others within your network.
We may collect and record information through the Social Login platform according to that platform’s policies and terms. The information we collect when you connect your user account to a Social Login platform may include: (1) your name, (2) your social login user identification number and/or username, (3) locale, city, state, and country, (4) gender, (5) birth date, (6) email address, (7) profile picture or its URL, and (8) the social login user identification numbers of your friends who are also connected to Fujian Zhihui Yunxue Technology Co., Ltd games.
Inviting Friends: Fujian Zhihui Yunxue Technology Co., Ltd may offer you the opportunity to invite your contacts from Social Login platforms (e.g., your Facebook friends) so that these contacts can find you and/or you can invite them to join our games. Such contact information will only be used to send invitations to the recipients.
Interaction with Customer Service: When you contact our customer service or otherwise communicate with us, we may collect your email address and any other personal information you provide to us.
Forums, Sweepstakes, Contests, and Surveys: We may also obtain information from you through: (1) your access to and participation in forums or game chats of the Services, or (2) your participation in surveys regarding the Services. We may also offer you the chance to participate in sweepstakes or contests through our Services. If you participate, we will request certain personal information from you. Participation in these sweepstakes and contests is voluntary, and you have the choice of whether to disclose this information. The requested information typically includes your contact information (such as name and shipping address) and demographic information (such as postal code or equivalent). We use this information to administer the sweepstakes or contest and notify winners and award prizes. We may use third-party service providers to host these sweepstakes or contests; in such cases, that company is prohibited from using your personal information for any other purpose.
Automatically Collected Information:
When you interact with our Services or use our Services, we automatically collect certain information about your device and your use of our Services. This may include your browser type and language, IP address, device ID, hardware and software information, advertising ID, gameplay data, standard server log information, your connections and interactions with other users, purchase history with us, and social media data (if you have associated your account and according to your sharing permissions). We (or third parties working with us) use standard tracking technologies (such as log files, software development kits (SDKs), and web beacons) to do this. Additionally, we or our partners may use tracking technologies and advertising IDs to provide personalized advertising in our Services. For more details, see the section related to tracking technologies below [insert COOKIE and similar technologies link section].
Mobile Platforms: When you play or otherwise use any of our mobile games or applications, we or third-party partners will collect and process certain information about you, including your unique device ID (persistent/non-persistent), hardware type, device manufacturer, Media Access Control (“MAC”) address, International Mobile Equipment Identity (“IMEI”), your operating system (“OS”) type and version, OS language, your unique device ID, your time zone, device screen size, mobile device advertising ID (known as “IDFA” for iOS devices and “Android Advertising ID” for Android devices), your general geographic location information (based on your Internet Protocol (“IP”) address city/country region), and your email address (if you are connected to Facebook or Google+). This information is useful for troubleshooting and helps us understand usage trends so we can improve and personalize the Services for users. Device identifiers/information (such as device type, hardware model, device manufacturer, device operating system, and its language) or other technical data (such as screen size or combinations of this data) is also collected and used to determine device compatibility and optimal settings. We may also share this information with our advertising partners to enable technically serving personalized advertisements to your device as described below [link to interest-based advertising section].
User ID: When you register to use the Services, we create a unique user ID to track your use of our Services. Specifically, this unique user ID is stored with your profile information to track the Fujian Zhihui Yunxue Technology Co., Ltd games you are playing.
Gameplay Data Collection: We collect information about how you use and play our games. For example, we automatically collect the following data: your gameplay session times, your in-game interactions (including interactions with other players where applicable), any in-app purchases you may make, resource events (such as game currency you purchase or spend), progress events used to mark your progress or movement in the game (e.g., achievements), and installation timestamps. This information may be associated with your user ID, IP address, or device ID to provide, improve, and personalize our Services or to make inferences about your preferences, inclinations, behaviors, abilities, and talents. With your consent, we will also collect your precise or exact location to enable matchmaking with other players in your area.
Mobile Analytics: Like most mobile applications, we use mobile analytics tools to collect certain information about how you use our mobile apps and games and the health of your device and our Services, so we can better understand how our Services function on your device and for app optimization purposes. Such tools may record information such as how often you use the app or game, feature usage, gameplay and usage statistics, events occurring within the app or game, aggregated usage and performance data, and the location from which the app or game was downloaded (i.e., which app store).
We do not link the information stored in the analytics software to any personally identifiable information you submit within the mobile application.
We Use Tracking Technologies to Automatically Collect Information
A. Tracking Technologies
We and our third-party partners, affiliates, or analytics service providers use standard tracking technologies (such as web beacons, SDKs, APIs, scripts, and tags) to recognize your computer/device, “remember” information about your visit or use of the Services (such as your preferences or username), and help us understand the pages and features you use and the games you play.
Such information may be linked or merged with other personal information we process about you (such as your user ID) to improve the quality of our Services, tailor recommendations based on your interests, provide and personalize our Services (including making our Services easier to use), and for fraud prevention, security, and authentication purposes.
If you need assistance managing preferences related to tracking technologies used in our Services, please refer to the guidelines provided by your device manufacturer, OS developer, or individual web browser.
B. Interest-Based Advertising
Some of our Services employ advertising service technologies that use cookies, clear GIFs, web beacons, tracking pixels, and other similar technologies to deliver interest-based advertisements to you about third-party products and services. We may also advertise our Services to you on third-party websites through our third-party advertising partners. You may also see our game ads on other services, such as Facebook. After clicking one of these ads and installing our game, you become a user of our Services.
When you play our games or otherwise use our applications, some third-party tools integrated into our Services (SDKs) may collect and use certain information collected from your device for ad display and optimization. Such information includes GAID (Google Advertising ID on Android devices) or IDFA (Advertising Identifier on iOS devices), locale (i.e., the location where the given language is used), geolocation information (with your consent), and IP address. This Policy does not apply to our third-party advertising partners, as they have their privacy policies, and we are not responsible for these third-party advertisers' data collection practices. We encourage you to review their privacy policies to learn more about their use of cookies and other technologies. In addition to identifiers, these third parties may collect information related to:
● Ads served and the location of the advertisement;
● The length of time an ad was visible;
● Domain type, IP address, ad size;
● Click-through rate (i.e., whether an ad was clicked) and ad response.
They use this information (alone or in combination with information they collect about you when you use third-party sites or services) to: (i) enable the technical delivery of ads to your device and verify click-through and/or install rates; (ii) provide you with more relevant ads regarding our Services (e.g., showing you offers for one of our games that you might enjoy); (iii) enable offer walls allowing you to select from various incentivized ads or market research offers; (iv) track results and measure the effectiveness of ads; (v) improve targeting and measurement systems accuracy.
C. Analytics Technologies
We use our game servers and third-party analytics technologies to collect information about how you use our Services, your computer or device, and the health of our Services.
For example, we use Google Analytics in the Services, a web analytics service provided by Google, Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). Google Analytics uses cookies or other tracking technologies to help us analyze how users interact with and use the Services, compile reports about Service activity, and provide other services related to Service activity and usage. The technology used by Google may collect information such as your IP address, time of visit, and whether you are a returning visitor. The Services will not use Google Analytics to collect personally identifiable information. The information generated by Google Analytics will be transmitted to and stored by Google and is subject to Google's privacy policies. To learn more about Google’s partner services and how to opt-out of Google’s analytics tracking, click here.
For mobile apps and games on iOS and Android, we use the services of Adjust GmbH (address: Saarbrücker Str. 37a, 10405 Berlin, Germany). We use the Adjust SDK (Software Development Kit), an analytics service that enables us to obtain and gather statistical data about the usage of our games and apps so we can better understand how users interact with our games and apps. For this purpose, Adjust processes mobile identifiers such as IDFA, GAID, or similar mobile identifiers.
Your browser or device may include a “Do Not Track” feature. Since there is no consensus on how to interpret “Do Not Track” signals, we currently do not respond to “Do Not Track” signals. However, as noted above, we provide you with the ability to opt-out of using tracking technologies to send you interest-based advertisements.
How We Use Information
We use the information we collect through our Services (individually or combined) for the purposes described in this Policy or as disclosed to you in connection with our Services. For example, we may use your information to:
● Create user accounts and allow users to play our games and use our mobile applications;
● Identify and suggest connections with other users of our Services;
● Understand you and your preferences to enhance and personalize your experience and enjoyment using our Services;
● Provide you with personalized recommendations for mobile applications and games and/or Services;
● Respond to your comments and questions and provide customer service;
● Provide and deliver products and services you request;
● Measure the health of our Services;
● Set up and maintain accounts you register for;
● Identify, fix, and troubleshoot bugs and service or functionality errors;
● Activate or authenticate your mobile applications and games and save in-game progress and statistics;
● Host competitions and contests;
● Solicit your opinion through surveys or questionnaires;
● Provide and measure the effectiveness of advertising;
● Send you information related to the Services, including confirmations, invoices, technical notices, updates, security alerts, and support and administrative messages;
● Customize personalized advertisements for you;
● Enable you to communicate with other users;
● Personalize the content and experience of our Services, including providing you with reports, recommendations, and feedback based on your preferences;
● Optimize or improve our products, services, and operations;
● Facilitate software updates and automatically update the software on your device;
● Safeguard the integrity of the Services and enforce our Terms of Service and other applicable terms, including detecting and preventing fraud and unauthorized activity, protecting our systems and Services from hacking, cheating, and spam, and generally keeping our Services safe and fair, and detecting, investigating, and preventing activities that may violate our policies or are illegal;
● Detect security incidents, prevent malicious, deceptive, fraudulent, or illegal activities, and prosecute those responsible for those activities;
● Conduct statistical, demographic, and marketing analyses of users of the Services.
We may use the information we collect from you or about you to create aggregated or de-identified data that does not explicitly identify you.
Push Notifications: With your consent and according to your device settings, we may send you push notifications via our mobile applications to send you game or app updates, high scores, and other service-related notices that may be important to you. You can opt-out of receiving these types of communications at any time by turning them off at the device level through your settings.
How We Disclose Your Information
Fujian Zhihui Yunxue Technology Co., Ltd does not share your personal information except as approved by you or as described in this Policy. We may disclose your information under the following circumstances.
● With Your Consent: With your consent and approval, we may share your personal information with certain third parties.
● Service Providers: We engage other companies and individuals to perform services on our behalf to accomplish the purposes described in this Policy. Examples of these services may include analyzing data, IT and related services, processing payments, sending emails, and providing customer support and security fraud detection services. These agents and service providers may have access to your personal information related to the performance of Services for Fujian Zhihui Yunxue Technology Co., Ltd and have contractual obligations to maintain the confidentiality and security of your personal information. We also require them to use the data solely on our behalf and only for the purposes consistent with this Policy.
● Third-Party Plugins: Using third-party applications and platforms, such as Facebook Connect, you can choose to post information about your activities on our site and games to your profile page to share with others within your network. This Policy does not apply to your use of any such third-party applications and services, and we are not responsible for how these third parties collect, use, and disclose your information. We encourage you to review these third parties' privacy policies before connecting to or using these applications or services to learn more about their information and privacy practices.
● Other Users: When you participate in multiplayer games, your in-game profile, avatar, gameplay, and statistics will be visible to all. Additionally, if you participate in social features such as chat, the audio, video, and electronic information you disclose may be public. It may also be read, copied, collected, or used by other players. Ensure your privacy settings reflect your preferences.
● Disclosure for Protection: We may release your information as required by law, such as to comply with a subpoena or when we believe release is appropriate to comply with the law; investigate fraud, respond to government requests, enforce or apply our rights; or protect the rights, property, and safety of us or our users or others. This includes exchanging information with other companies and organizations for fraud protection.
● Disclosure in a Merger, Sale, or Transfer of Assets: We may share your information in connection with any merger, sale of our assets, or financing or acquisition of all or a portion of our business to another company. You will be notified via email and/or a notice on our Services regarding any change in ownership or use of your personal information.
● Subsidiaries: We may share personal information with our affiliates.
● Advertising Partners: Through our Services, we may permit third-party advertising partners to set technologies and other tracking tools to collect information about your use of the Services and devices as described in the “Interest-Based Advertising” section above.
Other Important Information
Changes to the Policy
We may occasionally update this Policy to reflect changes in our information practices. If we make any significant changes, we will notify you by email (sent to the email address specified in your account) or through a notice on the Services before the change takes effect. If applicable data protection laws require us to provide you with enhanced notice or seek your consent for any such changes, we will do so. You can determine when this Policy was last updated by checking the “Last Updated” date displayed at the top of this Policy. We encourage you to periodically review this page for the latest information about our privacy practices.
Security
Fujian Zhihui Yunxue Technology Co., Ltd takes reasonable and appropriate measures to protect your information from unauthorized access or loss, misuse, or alteration by third parties. While we make good faith efforts to store the information collected on the Services in a secure operating environment that is not available to the public, we cannot guarantee absolute security of that information during transmission or while stored on our systems. Additionally, while we strive to ensure the integrity and security of our networks and systems, we cannot guarantee that our security measures will prevent third parties from illegally obtaining this information. We do not warrant or represent that your information will be protected against loss, misuse, or alteration by third parties. However, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Data Retention
We will retain your information as long as your account is active or needed to provide you with our Services. If you wish to cancel your account or request that we no longer use your information to provide you Services, please contact us at support@chapchat.ai. Notwithstanding the above, we will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Our Children’s Policy
We do not knowingly collect or solicit personal information from children under the age of 13 (or the age of majority in your jurisdiction of residence) or knowingly allow children to use our Services. If you are a child under 13 (or the age of majority in your jurisdiction of residence), please do not send any information about yourself to us, including your name, address, telephone number, or email address. No one under 13 may provide any personal information. If you believe we have collected personal information from a child, please contact us using the contact information listed below. If we learn that we have collected personal information from a child, we will delete that information as soon as commercially reasonable.
International Transfers
We may transfer the information we collect about you across borders to affiliated entities or other third parties and from your country or jurisdiction to other countries or jurisdictions around the world. Please note that these countries and jurisdictions may have different data protection laws than your jurisdiction, and we take steps to ensure adequate safeguards are in place to allow the transfer of information to the United States and other locations and the use and disclosure of information about you, including personal information, as described in this Policy.
Your Privacy Choices
Your Choices Regarding the Information You Provide
If you do not wish to provide personal information to Fujian Zhihui Yunxue Technology Co., Ltd, then you can choose not to provide it. If you choose not to provide us with personal information, we may not always be able to provide you with the requested Services. For example, without providing an email address, you will not be able to create an account with us to access and play our games.
Your Choices Regarding Information Provided to Third Parties
You can control how third parties collect and share your information by changing your preference settings or opting out directly with these third parties. Before disclosing information to third parties, we recommend you review their respective privacy policies for more details.
Access and Deletion of Your Information
You may deactivate your Fujian Zhihui Yunxue Technology Co., Ltd account by visiting https://www.chapchat.ai/.
If you would like to access or review the personal information we hold about you or for any reason you are concerned about the way we have used your personal information and want to correct or request deletion of such personal information, you can send your request to us at support@chapchat.ai.
Contact Information
If you have any questions about this Policy, please contact us at:
Email: support@chapchat.ai